FAQs

Creating an account with Digital Grand Mining is quick and simple. Just click the “Get Started” or “Sign Up” button on our homepage and fill in the required fields. The registration process takes only a few moments, no technical knowledge needed. You’ll be mining in no time.

To deposit funds in your mining account is quick and simple. For your convenience, you may choose one of the several available deposit methods. To make a successful deposit please follow the steps below. Login to your account Click on the DEPOSIT button/option in the DASHBOARD section. Choose the deposit option And follow the steps to complete your transaction.

For security reasons, we do not disclose the exact location of our mining farms. We are operating several mining farms that are located in Europe, America and Asia. Electricity cost and availability of cooling are important, but not the only criteria.

We do not publish a list of pools we are using. Our main criteria for a good pool are: reliability, fee structure and reject rate. Going forward we will solo-mine a few coins (and pass the fee savings to our users!).
Our internal policy is: “be a good crypto citizen”. This means, that we will at least use two different pools (in some cases we use up to four) for each coin. This is to preserve the decentralized nature of the crypto networks! If we become aware that a pool is getting close to 50% share, we will switch away from it and use a backup instead.

Your deposit will appear in your mining account immediately after it’s confirmed on the blockchain network, usually within a few minutes.

It is always possible that mining hardware crashes, slows down or completely breaks. In all these cases, our algorithms ensure that other miners are allocated to the relevant pools to fully compensate for possible hashpower loss. This way our clients will not lose a second of mining time. We work 24 Hours 7 days a week 24/7.

After completing your first 5 investment durations, you can make a withdrawal by clicking the “Withdraw” button in your dashboard, entering your withdrawal PIN, and following the steps.

Withdrawals can be made in Bitcoin to your personal wallet address.
Alternatively, you can upgrade to a VIP membership plan and request our powerful ATM Card, which allows you to withdraw directly from any ATM machine or POS terminal worldwide.

Once we receive your withdrawal request, it is processed immediately and sent directly to the Bitcoin wallet address you provided during the withdrawal process.t

No you cannot have more than one account.

Customer service is our highest priority! Making decisions is not only about having a good feeling but also about understanding the business concept in detail. Therefore, if you need any help, our agents are always available to assist you. Feel free to contact us anytime via our live chat, or email us at info@digitalgrandmining.com
We are looking forward to hearing from you.

You can make as many deposits as you want to your mining account. There are no limits, deposit anytime to grow your mining power and maximize your returns.